Exceptionally for the official launch of billy, we accept returns within 14 days, even if you have already opened and tested your billy.

To request a return, go to your customer area and click on Request a return on your order. We will then contact you to finalize the return and refund process.

If your billy is already open:

It must be clean and like new, and returned in its original box with all its accessories.

If you haven't opened your billy:

If your billy is still in its blister pack, you have 14 days to request a return and send it back for a refund.

Good to know:

As the billy intimate trimmer is a personal hygiene product, once opened it cannot be put back on sale, so returns are normally no longer possible, but as we are sure you will love your billy, we are accepting returns for a limited time at launch.

To request a return, go to your customer area and select the order in question: Request a return. We will then contact you to confirm the return's eligibility and finalize the return and refund process.

Please note: Do not send your billy until you have received a return number and return address, otherwise we will not be able to process your return or refund.

Yes , to celebrate the official launch of billy, we are offering you free delivery via Mondial Relay and home delivery for orders over a certain amount.

Yes , we offer a specific delivery method for blades purchased individually: tracked shipping in bubble wrap by La Poste.

We offer several delivery methods:

• Delivery to a relay point with Mondial Relay
• Home delivery with DPD
• Express delivery
• Delivery by tracked letter from La Poste for individual blades (individually or in regular delivery)

We do our best to ship all orders placed on weekdays before 1pm the same day.

Once shipped, your package will take between 2 and 4 days to arrive at its destination in France and between 4 and 8 days in the European Union.

If you are in a hurry, we also offer express shipping.

Yes, your Billy is guaranteed for 2 years or for life if you have taken the regular delivery of blades:

If you ordered your billy on its own, it comes with a 2-year warranty. In the event of a malfunction, contact our team and we'll set up a replacement procedure for your billy.

If you ordered your billy with a regular delivery of blades, your billy is guaranteed unlimited as long as this subscription is active (more details in the T&Cs).

Yes , if you purchased your billy with a regular blade delivery subscription, your billy is guaranteed for an unlimited period for the duration of your subscription.

(See conditions in the T&Cs)

If your billy is no longer working, contact our team to find the most appropriate solution.

You have several solutions:

• The contact form
• Your customer area
• Our Instagram account
• Or the chat (bubble displayed at the bottom right of your screen)

Our team does its best to respond as quickly as possible and is mostly available from 9 a.m. to 7 p.m. on working days (and sometimes beyond)

We sometimes offer discounts in 2 formats:

- Adding multiple products to the cart creates automatic discounts (For example: the billy and its charger)

- For certain special occasions, we send promotional codes by email to all those who subscribe to Billy News ( click here to subscribe and not miss any coupons)

You can create your own Billy pack by adding the products you want to your cart and the discounts will appear directly in your cart.

Example of a pack that creates an automatic discount in your cart:

• 1 billy + 1 charging base
• 1 billy + 1 charging base + 1 replacement blade

If you order your billy with regular blade delivery, here are your benefits:

• You benefit from an exclusive discount on the purchase price of your billy
• You benefit from a reduced price on each blade delivered
• You automatically receive a blade in your mailbox every 3 or 6 months (free shipping)
• Your billy is guaranteed for the duration of your subscription
• And above all, you maintain a perfect and unrivaled cut thanks to blades that are always perfectly sharp.

You can cancel your subscription at any time after the first blade delivery . To do this, you can contact our team via the form , chat, or Instagram .

There are two ways to start your subscription:

1. When you order your billy , you can choose the format with regular delivery of blades. Depending on the delivery frequency selected, you will automatically receive a discount on your billy and on future blades sent.
2. If you already have your billy, you can order your blades and choose regular delivery directly from the product sheet .

Once you have received your first blade delivery , you can cancel your subscription at any time. To do this, contact our team via the form , chat, or Instagram .