Exceptionally for the official launch of billy, we accept returns within 30 days, even if you have already opened your billy.

To request a return, go to your customer area and on your order: Request a return. We will then contact you to finalize the return and refund process.

If your billy is already opened:

It must be clean and like new, and returned in its original box with all its accessories.

If you have not opened your billy:

If your billy is still sealed, you have 14 days to request a return and send it back to request a refund.

Good to know:

Since the billy intimate trimmer is a personal hygiene product, once opened, it cannot be resold, so returns are normally not possible, but because we are sure you will love your billy, we accept returns for a limited time during the launch.

To request a return, go to your customer area and select the order in question: Request a return. We will then contact you to confirm the return's eligibility and finalize the return and refund process.

Please note: Do not send your billy until you have received a return number and return address, otherwise we will not be able to process your return or refund.

Yes, we offer you delivery via Mondial Relay and home delivery starting from a certain order amount. You can therefore benefit from free delivery when purchasing a Billy.

Yes , we offer a specific delivery method for blades purchased individually: tracked shipping in bubble wrap by La Poste.

We offer you several delivery options:

• Pickup delivery with Mondial Relay
• Home delivery with DPD
• Express delivery with Chronopost
• Tracked letter delivery via La Poste for blades only (single or regular delivery)

We do our best to ship all orders placed on weekdays before 1 p.m. on the same day.

Once shipped, your package will take between 1 to 6 days to arrive in France (depending on the selected delivery method) and between 4 and 8 days within the European Union.

If you are in a hurry, we recommend choosing Express Chronopost delivery at checkout.

Absolutely, billy is a French company that wants to satisfy every customer. Customer service by email and chat is available 7 days a week and managed by the founders Cynthia and Philippe.

Yes, your Billy is guaranteed for 2 years or for life if you have taken the regular delivery of blades:

If you ordered your billy on its own, it comes with a 2-year warranty. In the event of a malfunction, contact our team and we'll set up a replacement procedure for your billy.

If you ordered your billy with a regular delivery of blades, your billy is guaranteed unlimited as long as this subscription is active (more details in the T&Cs).

Yes , if you purchased your billy with a regular blade delivery subscription, your billy is guaranteed for an unlimited period for the duration of your subscription.

(See conditions in the T&Cs)

If your billy is no longer working, contact our team to find the most appropriate solution.

You have several solutions:

• The contact form
• Your customer area
• Our Instagram account
• Or the chat (bubble displayed at the bottom right of your screen)

Our team does its best to respond as quickly as possible and is mostly available from 9 a.m. to 7 p.m. on working days (and sometimes beyond)

We sometimes offer discounts in 2 formats:

- Adding multiple products to the cart creates automatic discounts (For example: the billy and its charger)

- For certain special occasions, we send promotional codes by email to all those who subscribe to Billy News ( click here to subscribe and not miss any coupons)

You can create your own Billy pack by adding the products you want to your cart and the discounts will appear directly in your cart.

Example of a pack that creates an automatic discount in your cart:

• 1 billy + 1 charging base
• 1 billy + 1 charging base + 1 replacement blade

If you order your billy with regular blade delivery, here are your benefits:

• You benefit from an exclusive discount on the purchase price of your billy
• You benefit from a reduced price on each blade delivered
• You automatically receive a blade in your mailbox every 3 or 6 months (free shipping)
• Your billy is guaranteed for the duration of your subscription
• And above all, you maintain a perfect and unrivaled cut thanks to blades that are always perfectly sharp.

You can cancel your subscription at any time after the first blade delivery . To do this, you can contact our team via the form , chat, or Instagram .

There are two ways to start your subscription:

1. When you order your billy , you can choose the format with regular delivery of blades. Depending on the delivery frequency selected, you will automatically receive a discount on your billy and on future blades sent.
2. If you already have your billy, you can order your blades and choose regular delivery directly from the product sheet .

Once you have received your first blade delivery , you can cancel your subscription at any time. To do this, contact our team via the form , chat, or Instagram .

Not directly from the Billy Trimmer website. However, our partner Amazon allows you to order from various countries such as Switzerland and the United Kingdom.

Yes! To our knowledge, Billy is even the only French company and brand to have launched its own intimate trimmer.

To be more precise, Billy Trimmer is based in Paris.

All our stock is in Lyon, France. If you order from France, you can even receive your billy the day after your order thanks to Chronopost 13 delivery.

Not yet! Billy is a young French startup currently distributed online (our website & Amazon). We are working to change that so you can soon find your Billy close to home.

The company Billy Trimmer was founded by Cynthia De Paz and Philippe Guibert, two French entrepreneurs who wanted to change the world of intimate wellness.

We launched the Billy project in 2024. A successful Ulule campaign made it possible to launch the brand in April 2025.